Arash Shahin
Arash Shahin
Professor of Quality Engineering and Management, Department of Management, University of Isfahan
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Cited by
Cited by
Prioritization of key performance indicators: an integration of analytical hierarchy process and goal setting
A Shahin, MA Mahbod
International Journal of Productivity and Performance Management 56 (3), 226-240, 2007
SERVQUAL and Model of Service Quality Gaps: A Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services
A Shahin
Service quality – An introduction, 117-131, 2006
Integration of FMEA and the Kano model: An exploratory examination
A Shahin
International Journal of Quality & Reliability Management 21 (1), 731-746, 2004
Developing the models of service quality gaps: a critical discussion
A Shahin, M Samea
Business Management and Strategy 1 (1), 1, 2010
Corporate governance as a critical element for driving excellence in corporate social responsibility
A Shahin, M Zairi
International Journal of Quality & Reliability Management 24 (7), 753-770, 2007
Typology of Kano models: a critical review of literature and proposition of a revised model
A Shahin, M Pourhamidi, J Antony, S Hyun Park
International Journal of Quality & Reliability Management 30 (3), 341-358, 2013
Developing a model for the influence of perceived organizational climate on organizational citizenship behaviour and organizational performance based on balanced score card
A Shahin, J Shabani Naftchali, J Khazaei Pool
International Journal of Productivity and Performance Management 63 (3), 290-307, 2014
Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
A Shahin, M Zairi
Total Quality Management 20 (9), 1003-1028, 2009
The application of Mamdani fuzzy inference system in evaluating green supply chain management performance
E Pourjavad, A Shahin
International Journal of Fuzzy Systems 20, 901-912, 2018
A novel approach for supplier selection based on the Kano model and fuzzy MCDM
M Ghorbani, S Mohammad Arabzad, A Shahin
International Journal of Production Research 51 (18), 5469-5484, 2013
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA: The case of four star hotels
R Dabestani, A Shahin, M Saljoughian, H Shirouyehzad
International Journal of Quality & Reliability Management 33 (2), 160-177, 2016
Correlation analysis of service quality gaps in a four-star hotel in Iran
A Shahin, R Dabestani
International business research 3 (3), 40, 2010
Estimation of customer dissatisfaction based on service quality gaps by correlation and regression analysis in a travel agency
A Shahin, N Janatyan
International Journal of Business and Management 6 (3), 99, 2011
A feasibility study of the implementation of total quality management based on soft factor
A Shahin, R Dabestani
Journal of industrial engineering and management 4 (2), 258-280, 2011
A Comprehensive Framework for Six Sigma Critical Success Factors - with an Experience in a Developing Country
A Shahin
Quality Management and Six Sigma, 43-52, 2010
Design for Six Sigma (DFSS): lessons learned from world-class companies
A Shahin
International Journal of Six Sigma and Competitive Advantage 4 (1), 48-59, 2008
Customer loyalty assessment: A case study in MADDIRAN, the distributor of LG Electronics in Iran
A Dehghan, A Shahin
Business Management and Strategy 2 (1), 1, 2011
Quality Function Deployment (QFD): A Comprehensive Review
A Shahin
Total Quality Management-Contemporary Perspectives and Cases 1, 47-79, 2008
Selecting maintenance strategy in mining industry by analytic network process and TOPSIS
E Pourjavad, H Shirouyehzad, A Shahin
International Journal of Industrial and Systems Engineering 15 (2), 171-192, 2013
How competitiveness factors propel SMEs to achieve competitive advantage?
S Farhikhteh, A Kazemi, A Shahin, MM Shafiee
Competitiveness Review: An International Business Journal 30 (3), 315-338, 2020
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