David Solnet
David Solnet
Professor of Service Management and Service Work
Verified email at - Homepage
Cited by
Cited by
Understanding Generation Y and their use of social media: a review and research agenda
RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ...
Journal of service management, 2013
COVID-19’s impact on the hospitality workforce–new crisis or amplification of the norm?
T Baum, SKK Mooney, RNS Robinson, D Solnet
International Journal of Contemporary Hospitality Management 32 (9), 2813-2829, 2020
Exploring consumer perceptions of green restaurants in the US
F Schubert, J Kandampully, D Solnet, A Kralj
Tourism and Hospitality Research 10 (4), 286-300, 2010
Generation Y as hospitality employees: Framing a research agenda
D Solnet, A Hood
Journal of hospitality and tourism management 15 (1), 59-68, 2008
Tourism workforce research: A review, taxonomy and agenda
T Baum, A Kralj, RNS Robinson, DJ Solnet
Annals of Tourism Research 60, 1-22, 2016
Sustaining precarity: Critically examining tourism and employment
RNS Robinson, A Martins, D Solnet, T Baum
Journal of Sustainable Tourism, 2019
Thinking job embeddedness not turnover: Towards a better understanding of frontline hotel worker retention
RNS Robinson, A Kralj, DJ Solnet, E Goh, V Callan
International Journal of Hospitality Management 36, 101-109, 2014
Generation Y employees: An examination of work attitude differences
D Solnet, A Kralj, J Kandampully
Journal of Applied Management and Entrepreneurship 17 (3), 36, 2012
Hotel restaurant dining: The relationship between perceived value and intention to purchase
AS Ashton, N Scott, D Solnet, N Breakey
Tourism and Hospitality Research 10 (3), 206-218, 2010
Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment
M Sakdiyakorn, M Golubovskaya, D Solnet
International Journal of Hospitality Management 94, 102822, 2021
An industry partnerships approach to tourism education
D Solnet, R Robinson, C Cooper
Journal of Hospitality, Leisure, Sport and Tourism Education 6 (1), 66-70, 2007
Introducing employee social identification to customer satisfaction research: A hotel industry study
D Solnet
Managing Service Quality: An International Journal 16 (6), 575-594, 2006
360 degrees of pressure: The changing role of the HR professional in the hospitality industry
D Solnet, A Kralj, T Baum
Journal of Hospitality & Tourism Research 39 (2), 271-292, 2015
What about the workers? Roles and skills for employees in hotels of the future
D Solnet, T Baum, RNS Robinson, L Lockstone-Binney
Journal of Vacation Marketing 22 (3), 212-226, 2016
Service climate and customer satisfaction in a casino hotel: An exploratory case study
A Kralj, D Solnet
International journal of hospitality management 29 (4), 711-719, 2010
The meaning of hospitality: do employees understand?
M Golubovskaya, RNS Robinson, D Solnet
International Journal of Contemporary Hospitality Management 29 (5), 1282-1304, 2017
Leveraging human touch in service interactions: Lessons from hospitality
D Solnet, M Subramony, RC Ford, M Golubovskaya, HJ Kang, M Hancer
Journal of Service Management 30 (3), 392-409, 2019
Modeling locational factors for tourism employment
DJ Solnet, RC Ford, RNS Robinson, BW Ritchie, M Olsen
Annals of Tourism Research 45, 30-45, 2014
Legends of service excellence: The habits of seven highly effective hospitality companies
D Solnet, J Kandampully, A Kralj
Journal of Hospitality Marketing & Management 19 (8), 889-908, 2010
Service research in the hospitality literature: Insights from a systematic review
J Kandampully, BW Keating, BC Kim, AS Mattila, D Solnet
Cornell Hospitality Quarterly 55 (3), 287-299, 2014
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