| Research opportunities in service process design AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma Journal of Operations Management 20 (2), 189-202, 2002 | 251 | 2002 |
| Modelling intra-city time-dependent travel speeds for vehicle scheduling problems AV Hill, WC Benton Journal of the Operational Research Society 43 (4), 343-351, 1992 | 242 | 1992 |
| A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality JM Hays, AV Hill Journal of Operations Management 19 (3), 335-349, 2001 | 232 | 2001 |
| Individual differences in the newsvendor problem: Behavior and cognitive reflection BB Moritz, AV Hill, KL Donohue Journal of Operations Management 31 (1-2), 72-85, 2013 | 231 | 2013 |
| An experimental comparison of statistical and linear programming approaches to the discriminant problem SM Bajgier, AV Hill Decision Sciences 13 (4), 604-618, 1982 | 231 | 1982 |
| The encyclopedia of operations management: a field manual and glossary of operations management terms and concepts AV Hill Ft Press, 2012 | 218 | 2012 |
| An algorithm for the traveling salesman problem with pickup and delivery customers B Kalantari, AV Hill, SR Arora European Journal of Operational Research 22 (3), 377-386, 1985 | 179 | 1985 |
| A methodology for constructing collective causal maps AJ Scavarda, T Bouzdine‐Chameeva, SM Goldstein, JM Hays, AV Hill Decision Sciences 37 (2), 263-283, 2006 | 145 | 2006 |
| A review of the causal mapping practice and research literature AJ Scavarda, T Bouzdin-Chameeva, S Goldstein, J Hays, A Hill Second world conference on POM and 15th annual POM conference 30, 2004 | 140 | 2004 |
| Service guarantee strength: The key to service quality JM Hays, AV Hill Journal of Operations Management 24 (6), 753-764, 2006 | 129 | 2006 |
| A longitudinal study of the effect of a service guarantee on service quality JM Hays, AV Hill Production and Operations Management 10 (4), 405-423, 2001 | 124 | 2001 |
| A pricing model for clearing end-of-season retail inventory D Gupta, AV Hill, T Bouzdine-Chameeva European Journal of Operational Research 170 (2), 518-540, 2006 | 106 | 2006 |
| Models for optimal lead time reduction AV Hill, IS Khosla Production and Operations Management 1 (2), 185-197, 1992 | 98 | 1992 |
| The market share impact of service failures JM Hays, AV Hill Production and Operations Management 8 (3), 208-220, 1999 | 95 | 1999 |
| A model for optimal delivery time guarantees AV Hill, JM Hays, E Naveh Journal of service research 2 (3), 254-264, 2000 | 62 | 2000 |
| Scheduling to improve field service quality DL Haugen, AV Hill Decision Sciences 30 (3), 783-804, 1999 | 55 | 1999 |
| Reducing vendor delivery uncertainties in a JIT environment AV Hill, TE Vollmann Journal of Operations Management 6 (3-4), 381-392, 1986 | 54 | 1986 |
| Modeling the effects of a service guarantee on perceived service quality using alternating conditional expectations (ACE) CC Sum, YS Lee, JM Hays, AV Hill Decision Sciences 33 (3), 347-384, 2002 | 53 | 2002 |
| Modeling the effects of a service guarantee on perceived service quality using alternating conditional expectations (ACE) CC Sum, YS Lee, JM Hays, AV Hill Decision Sciences 33 (3), 347-384, 2002 | 53 | 2002 |
| A new framework for manufacturing planning and control systems CC Sum, AV Hill Decision sciences 24 (4), 739-760, 1993 | 51 | 1993 |
