| Customers behaving badly: a state of the art review, research agenda and implications for practitioners R Fisk, S Grove, LC Harris, DA Keeffe, KL Daunt, R Russell-Bennett, ... Journal of Services Marketing 24 (6), 417-429, 2010 | 419 | 2010 |
| Risk perception and the public acceptance of drones RA Clother, DA Greer, DG Greer, AM Mehta Risk Analysis, 2015 | 270 | 2015 |
| Defective co-creation: Developing a typology of consumer dysfunction in professional services DA Greer European Journal of Marketing 49 (1/2), 238-261, 2015 | 130 | 2015 |
| Learner-focused evaluation cycles: Facilitating learning using feedforward, concurrent and feedback evaluation A Cathcart, DA Greer, L Neale Assessment & Evaluation in Higher Education 39 (7), 790-802, 2014 | 86 | 2014 |
| Unpacking the perceived opportunity to misbehave: The influence of spatio-temporal and social dimensions on consumer misbehavior KL Daunt, DA Greer European Journal of Marketing 49 (9/10), 1505-1526, 2015 | 65 | 2015 |
| Helping doctoral students teach: Transitioning to early career academia through cognitive apprenticeship DA Greer, A Cathcart, L Neale Higher Education Research & Development 35 (4), 712-726, 2016 | 50 | 2016 |
| Teaching philosophy statements M Laundon, A Cathcart, DA Greer Journal of Management Education 44 (5), 577-587, 2020 | 33 | 2020 |
| Customer retaliation at the employee-customer interface DA Keeffe, R Russell-Bennett, A Tombs Journal of Management and Organization 14 (4), 438-450, 2008 | 24 | 2008 |
| Virtual consumption: Using player types to explore virtual consumer behavior P Drennan, DA Keeffe Entertainment Computing–ICEC 2007: 6th International Conference, Shanghai …, 2007 | 23 | 2007 |
| Just what the doctor ordered? Investigating the impact of health service quality on consumer misbehaviour DA Greer, R Russell-Bennett, A Tombs, J Drennan Australasian Marketing Journal 22 (3), 257-67, 2014 | 21 | 2014 |
| Got a dollar? Locomotion orientation decreases the effect of defaults on charitable giving K Crow, F Mathmann, D Greer Journal of Retailing and Consumer Services 48, 1-6, 2019 | 18 | 2019 |
| The dark side of marketing: Introduction to the special issue KL Daunt, DA Greer Journal of Marketing Management 33 (15-16), 1231-1235, 2017 | 18 | 2017 |
| Reducing deviant consumer behaviour with service robot guardians P Dootson, DA Greer, K Letheren, KL Daunt Journal of Services Marketing, 2022 | 17 | 2022 |
| Before crisis: How near-miss affects organizational trust and industry transference in emerging industries AM Mehta, L Tam, DA Greer, K Letheren Public Relations Review 46 (2), 101886, 2020 | 16 | 2020 |
| Chapter 6 The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior DA Keeffe, R Russell-Bennett, A Tombs Functionality, Intentionality and Morality, 141-175, 2007 | 15 | 2007 |
| Thank you but no thank you: the impact of negative moral emotions on customer responses to preferential treatment V Pontes, N Pontes, DA Greer, A Beatson European Journal of Marketing 55 (12), 3033-3058, 2021 | 10 | 2021 |
| Consumer misbehaviour during professional service encounters DA Keeffe Queensland University of Technology, 2010 | 8 | 2010 |
| Why do consumers research their ancestry? Do self-uncertainty and the need for closure influence consumer's involvement in ancestral products? CA Strong, BAS Martin, HS Jin, D Greer, P O'Connor Journal of Business Research 99, 332-337, 2019 | 7 | 2019 |
| Research in consumer misbehaviour: A simulation game approach J Drennan, P Drennan, D Keeffe Australia And New Zealand Marketing Academy 2007 Conference Proceedings And …, 2007 | 7 | 2007 |
| Daunt (née Reynolds), KL, Russell-Bennett, R. and Wirtz, J.(2010),“Customers behaving badly: a state of the art review, research agenda and implications for practitioners” R Fisk, S Grove, LC Harris, DA Keeffe Journal of Services Marketing 24 (6), 417-429, 0 | 7 | |
Rebekah Russell-BennettUniversity of Canberracanberra.edu.au의 이메일 확인됨
