| Personalisation–privacy paradox: The effects of personalisation and privacy assurance on customer responses to travel Web sites CH Lee, DA Cranage Tourism Management 32 (5), 987-994, 2011 | 273 | 2011 |
| Toward understanding consumer processing of negative online word-of-mouth communication: the roles of opinion consensus and organizational response strategies CH Lee, DA Cranage Journal of Hospitality & Tourism Research 38 (3), 330-360, 2014 | 256 | 2014 |
| Hotel overbooking: The effect of overcompensation on customers’ reactions to denied service BM Noone, CH Lee Journal of Hospitality & Tourism Research 35 (3), 334-357, 2011 | 111 | 2011 |
| Determinants of customer complaint behavior in a restaurant context: The role of culture, price level, and customer loyalty MG Kim, CH Lee, AS Mattila Journal of Hospitality Marketing & Management 23 (8), 885-906, 2014 | 101 | 2014 |
| How do consumers process online hotel reviews? The effects of eWOM consensus and sequence EEKK Kim, CH Lee Journal of Hospitality and Tourism Technology 6 (2), 113-126, 2015 | 57 | 2015 |
| Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and … P Guchait, C Lee, CY Wang, JL Abbott Journal of Human Resources in Hospitality & Tourism 15 (1), 1-28, 2016 | 44 | 2016 |
| Self-selection and non-response biases in customers’ hotel ratings–a comparison of online and offline ratings E Smironva, K Kiatkawsin, SK Lee, J Kim, CH Lee Current Issues in Tourism 23 (10), 1191-1204, 2020 | 43 | 2020 |
| Customer uncertainty dimensions and online information search in the context of hotel booking channel CH Lee, DA Cranage Journal of Hospitality Marketing & Management 19 (5), 397-420, 2010 | 32 | 2010 |
| An exploratory study of convention specific social media usage by attendees: Motivations and effect of generations on choice of convention information source and intention to … SS Lee, CH Lee Journal of Convention & Event Tourism 15 (2), 135-149, 2014 | 17 | 2014 |
| Understanding consumer switching intention of peer-to-peer accommodation: A push-pull-mooring framework Y Zhang, HK Oh, CH Lee Journal of Hospitality and Tourism Management 49, 321-330, 2021 | 14 | 2021 |
| Antecedents of Booster Vaccine Intention for Domestic and International Travel E Almokdad, K Kiatkawsin, CH Lee Sustainability 15 (8), 6399, 2023 | 1 | 2023 |
| The effect of real-time crowding information on tourists’ procrastination of planned travel schedule JH Chang, CH Lee Journal of Hospitality and Tourism Management 56, 18-28, 2023 | | 2023 |
| 외식산업의 감각마케팅에 따른 고객의 감정반응과 구전의도에 대한 연구: 5 성급 호텔 레스토랑을 중심으로 강지현， 장재협， 이충훈 호텔경영학연구 30 (3), 115-133, 2021 | | 2021 |
| The effect of social identity on consumers' processing of online hotel reviews CH Lee, J Moon 호텔경영학연구 27 (8), 165-178, 2018 | | 2018 |
| Effect of top management team attributes on American restaurant financial performance J Moon, CH Lee 호텔경영학연구 27 (4), 55-69, 2018 | | 2018 |
| Effects of Personalization and Privacy Assurance on Customers’ Responses to Travel Websites. CH Lee, D Cranage 15 th Annual Graduate Student Research Conference in Hospitality and Tourism, 84, 2010 | | 2010 |
| CONSUMERS’PREPURCHASE UNCERTAINTY AND INFORMATION SEARCH IN ONLINE HOTEL BOOKING CHANNEL CH Lee, DA Cranage Proceedings of 2008 International CHRIE Conference, 352, 2008 | | 2008 |
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