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Tolga Tezcan
Tolga Tezcan
Rice University
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Title
Cited by
Cited by
Year
Staffing call centers with uncertain demand forecasts: A chance-constrained optimization approach
I Gurvich, J Luedtke, T Tezcan
Management science 56 (7), 1093-1115, 2010
1452010
Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic
T Tezcan, JG Dai
Operations Research 58 (1), 94-110, 2010
1262010
Many-server diffusion limits for G/Ph/n+GI queues
JG Dai, S He, T Tezcan
1022010
Service systems with heterogeneous customers: Investigating the effect of telemedicine on chronic care
B Rajan, T Tezcan, A Seidmann
Management Science 65 (3), 1236-1267, 2019
972019
State space collapse in many-server diffusion limits of parallel server systems
JG Dai, T Tezcan
Mathematics of Operations Research 36 (2), 271-320, 2011
952011
Optimal control of parallel server systems with many servers in heavy traffic
JG Dai, T Tezcan
Queueing Systems 59 (2), 95-134, 2008
742008
Optimal workflow decisions for investigators in systems with interruptions
G Dobson, T Tezcan, V Tilson
Management Science 59 (5), 1125-1141, 2013
692013
Can yardstick competition reduce waiting times?
N Savva, T Tezcan, Yıldız
Management Science 65 (7), 3196-3215, 2019
622019
Optimal control of distributed parallel server systems under the Halfin and Whitt regime
T Tezcan
Mathematics of operations research 33 (1), 51-90, 2008
602008
Routing and staffing in customer service chat systems with impatient customers
T Tezcan, J Zhang
Operations research 62 (4), 943-956, 2014
572014
Low-cost side channel remote traffic analysis attack in packet networks
S Kadloor, X Gong, N Kiyavash, T Tezcan, N Borisov
2010 IEEE International Conference on Communications, 1-5, 2010
552010
Hazard rate scaling of the abandonment distribution for the GI/M/n+ GI queue in heavy traffic
J Reed, T Tezcan
Operations Research 60 (4), 981-995, 2012
542012
Control of systems with flexible multi-server pools: a shadow routing approach
AL Stolyar, T Tezcan
Queueing Systems 66 (1), 1-51, 2010
502010
Shadow-routing based control of flexible multiserver pools in overload
AL Stolyar, T Tezcan
Operations Research 59 (6), 1427-1444, 2011
342011
Robust design and control of call centers with flexible interactive voice response systems
T Tezcan, B Behzad
Manufacturing & Service Operations Management 14 (3), 386-401, 2012
312012
Hospital readmissions reduction program does not provide the right incentives: Issues and remedies
K Arifoğlu, H Ren, T Tezcan
Management Science 67 (4), 2191-2210, 2021
292021
Determining the optimal configuration of hospital inpatient rooms in the presence of isolation patients
E Pinker, T Tezcan
Operations Research 61 (6), 1259-1276, 2013
262013
Stability analysis of N-model systems under a static priority rule
T Tezcan
Queueing Systems 73, 235-259, 2013
252013
Proactive customer service: operational benefits and economic frictions
K Delana, N Savva, T Tezcan
Manufacturing & Service Operations Management 23 (1), 70-87, 2021
242021
Stability analysis of parallel server systems under longest queue first
G Baharian, T Tezcan
Mathematical Methods of Operations Research 74 (2), 257-279, 2011
182011
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