| Using clickers in class. The role of interactivity, active collaborative learning and engagement in learning performance L Blasco-Arcas, I Buil, B Hernández-Ortega, FJ Sese Computers & Education 62, 102-110, 2013 | 856 | 2013 |
| Recasting the customer experience in today’s omni-channel environment I Melero, FJ Sese, PC Verhoef Universia Business Review, 18-37, 2016 | 367 | 2016 |
| The role of social motivations in e-learning: How do they affect usage and success of ICT interactive tools? B Hernandez, T Montaner, FJ Sese, P Urquizu Computers in human behavior 27 (6), 2224-2232, 2011 | 224 | 2011 |
| Management for sustainable development and its impact on firm value in the SME context: Does size matter? ME López‐Pérez, I Melero, F Javier Sese Business Strategy and the Environment 26 (7), 985-999, 2017 | 161 | 2017 |
| Managing complaints to improve customer profitability J Cambra-Fierro, I Melero, FJ Sese Journal of Retailing 91 (1), 109-124, 2015 | 149 | 2015 |
| The impact of customer relationship characteristics on customer switching behavior: Differences between switchers and stayers JPM Lopez, YP Redondo, F Olivan, J Sese Managing Service Quality 16 (6), 556-574, 2006 | 143 | 2006 |
| Can complaint-handling efforts promote customer engagement? J Cambra-Fierro, I Melero-Polo, F Javier Sese Service Business 10, 847-866, 2016 | 119 | 2016 |
| Multichannel integration along the customer journey: a systematic review and research agenda L Gao, I Melero, FJ Sese The Service Industries Journal 40 (15-16), 1087-1118, 2020 | 116 | 2020 |
| Customer value co-creation over the relationship life cycle J Cambra-Fierro, I Melero-Polo, FJ Sese Journal of Service Theory and Practice 28 (3), 336-355, 2018 | 116 | 2018 |
| Reducing the level of switching costs in mobile communications: The case of mobile number portability JP Maicas, Y Polo, FJ Sese Telecommunications Policy 33 (9), 544-554, 2009 | 107 | 2009 |
| Customer equity drivers, customer experience quality, and customer profitability in banking services: The moderating role of social influence L Gao, I Melero-Polo, FJ Sese Journal of Service Research 23 (2), 174-193, 2020 | 103 | 2020 |
| How to make switching costly: The role of marketing and relationship characteristics Y Polo, FJ Sesé Journal of Service Research 12 (2), 119-137, 2009 | 101 | 2009 |
| Los foros de discusión y sus beneficios en la docencia virtual: recomendaciones para un uso eficiente I Buil, B Hernández, FJ Sesé, P Urquizu Innovar 22 (43), 131-144, 2012 | 91 | 2012 |
| The role of (personal) network effects and switching costs in determining mobile users’ choice JP Maicas, Y Polo, FJ Sese Journal of Information Technology 24 (2), 160-171, 2009 | 90 | 2009 |
| The effect of pricing and advertising on customer retention in a liberalizing market Y Polo, FJ Sese, PC Verhoef Journal of Interactive Marketing 25 (4), 201-214, 2011 | 70 | 2011 |
| Unlocking the power of marketing: Understanding the links between customer mindset metrics, behavior, and profitability JA Petersen, V Kumar, Y Polo, FJ Sese Journal of the Academy of Marketing Science 46, 813-836, 2018 | 69 | 2018 |
| Does specific CSR training for managers impact shareholder value? Implications for education in sustainable development ME López‐Pérez, I Melero, F Javier Sesé Corporate Social Responsibility and Environmental Management 24 (5), 435-448, 2017 | 66 | 2017 |
| Does the nature of the interaction matter? Understanding customer channel choice for purchases and communications Y Polo, FJ Sese Journal of Service Research 19 (3), 276-290, 2016 | 65 | 2016 |
| What drives consumers’ active participation in the online channel? Customer equity, experience quality, and relationship proneness J Cambra-Fierro, LX Gao, I Melero-Polo, FJ Sese Electronic Commerce Research and Applications 35, 100855, 2019 | 62 | 2019 |
| Are multichannel customers really more valuable? An analysis of banking services J Cambra-Fierro, WA Kamakura, I Melero-Polo, FJ Sese International Journal of Research in Marketing 33 (1), 208-212, 2016 | 55 | 2016 |
