| Digitalisation and quality management: problems and prospects M Elg, A Birch-Jensen, I Gremyr, J Martin, U Melin Production Planning & Control 32 (12), 990-1003, 2021 | 61 | 2021 |
| Digitally connected services: Improvements through customer-initiated feedback A Birch-Jensen, I Gremyr, Á Halldórsson European Management Journal, 2020 | 49 | 2020 |
| Use of customer satisfaction measurements to drive improvements A Birch-Jensen, I Gremyr, J Hallencreutz, Å Rönnbäck Total quality management & business excellence 31 (5-6), 569-582, 2020 | 25 | 2020 |
| Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation I Gremyr, A Birch-Jensen, M Kumar, N Löfberg International Journal of Operations & Production Management 42 (13), 218-242, 2022 | 18 | 2022 |
| Absorptive capacity as enabler for service improvements− the role of customer satisfaction information usage A Birch-Jensen, I Gremyr, Á Halldórsson Total quality management & business excellence 32 (15-16), 1651-1665, 2021 | 11 | 2021 |
| The evolving role of customer focus in quality management A Birch-Jensen Unpublished PhD thesis, Chalmers University of Technology, Gothenburg, 2020 | 4 | 2020 |
| Exploring the current utilization of non-financial performance measurements with a focus on customer satisfaction measurements A Birch-Jensen | 2 | 2015 |
| The Evolving Role of Customer Focus in Quality Management: Using Customer Feedback to Mobilize Quality Improvements in the Age of Digitalization and Increased Service Delivery A Birch-Jensen PQDT-Global, 2020 | | 2020 |
| Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information A Birch-Jensen, I Gremyr, A Halldorsson 2018 American Marketing Association's Service Interest Group (AMA Servsig …, 2018 | | 2018 |
| The Future of Work for Quality Management–Challenges in the Digitalized Era M Elg, I Gremyr, J Martin, A Birch-Jensen QMOD-ICQSS 2018, 2018 | | 2018 |
| Are you really listening to what your customers are saying? Making use of customer feedback in the era of servitization and digitalization A Birch-Jensen PQDT-Global, 2018 | | 2018 |
| Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services A Birch-Jensen, I Gremyr, A Halldorsson 24th Nordic Academy of Management Conference (NFF), 2017 | | 2017 |
| En storbanks internsupport-kartläggning och problemanalys av kvalitetsbrister E Bengtsson, J Granberg, N Åsheim, A Birch-Jensen, J Gunnerling, ... | | 2012 |
