| Inclusion and diversity in work groups: A review and model for future research LM Shore, AE Randel, BG Chung, MA Dean, K Holcombe Ehrhart, ... Journal of management 37 (4), 1262-1289, 2011 | 2334 | 2011 |
| Diversity in organizations: Where are we now and where are we going? LM Shore, BG Chung-Herrera, MA Dean, KH Ehrhart, DI Jung, AE Randel, ... Human resource management review 19 (2), 117-133, 2009 | 889 | 2009 |
| Inclusive leadership: Realizing positive outcomes through belongingness and being valued for uniqueness AE Randel, BM Galvin, LM Shore, KH Ehrhart, BG Chung, MA Dean, ... Human resource management review 28 (2), 190-203, 2018 | 835 | 2018 |
| Grooming future hospitality leaders: A competencies model BG Chung-Herrera, CA Enz, MJ Lankau The Cornell Hotel and Restaurant Administration Quarterly 44 (3), 17-25, 2003 | 566 | 2003 |
| Testing the latent factor structure and construct validity of the Ten-Item Personality Inventory MG Ehrhart, KH Ehrhart, SC Roesch, BG Chung-Herrera, K Nadler, ... Personality and individual Differences 47 (8), 900-905, 2009 | 336 | 2009 |
| Serving multiple masters: Role conflict experienced by service employees BG Chung, B Schneider Journal of services Marketing 16 (1), 70-87, 2002 | 278 | 2002 |
| A CIT investigation of servicescape failures and associated recovery strategies KD Hoffman, SW Kelley, BC Chung Journal of services marketing 17 (4), 322-340, 2003 | 267 | 2003 |
| Critical incidents: Service failures that matter most B Chung, KD Hoffman Cornell Hotel and Restaurant Administration Quarterly 39 (3), 66-71, 1998 | 222 | 1998 |
| Work group inclusion: Test of a scale and model BG Chung, KH Ehrhart, LM Shore, AE Randel, MA Dean, U Kedharnath Group & Organization Management 45 (1), 75-102, 2020 | 215 | 2020 |
| Are we there yet? An assessment of fit between stereotypes of minority managers and the successful‐manager prototype BG Chung‐Herrera, MJ Lankau Journal of Applied Social Psychology 35 (10), 2029-2056, 2005 | 203 | 2005 |
| Leader inclusiveness, psychological diversity climate, and helping behaviors AE Randel, MA Dean, KH Ehrhart, B Chung, L Shore Journal of Managerial Psychology 31 (1), 216-234, 2016 | 192 | 2016 |
| The role of cognitive ability in the subgroup differences and incremental validity of assessment center exercises HW Goldstein, KP Yusko, EP Braverman, DB Smith, B Chung Personnel Psychology 51 (2), 357-374, 1998 | 165 | 1998 |
| Hospitality recovery strategies: Customer preference versus firm use KD Hoffman, BG Chung Journal of Hospitality & Tourism Research 23 (1), 71-84, 1999 | 164 | 1999 |
| Customer and employee views of critical service incidents BG Chung‐Herrera, N Goldschmidt, K Doug Hoffman Journal of Services Marketing 18 (4), 241-254, 2004 | 117 | 2004 |
| Stereotype threat, state anxiety, and specific self-efficacy as predictors of promotion exam performance BG Chung, MG Ehrhart, K Holcombe Ehrhart, K Hattrup, J Solamon Group & organization management 35 (1), 77-107, 2010 | 106 | 2010 |
| Leader psychological capital and employee work engagement: The roles of employee psychological capital and team collectivism J Xu, Y Liu, B Chung Leadership & Organization Development Journal 38 (7), 969-985, 2017 | 105 | 2017 |
| The management development program: A competency-based model for preparing hospitality leaders J Brownell, BG Chung Journal of Management Education 25 (2), 124-145, 2001 | 81 | 2001 |
| Mentoring for line-level employees MJ Lankau, BG Chung Cornell Hotel and Restaurant Administration Quarterly 39 (6), 14-19, 1998 | 56 | 1998 |
| When demographic differences exist: an analysis of service failure and recovery among diverse participants BG Chung‐Herrera, GR Gonzalez, KD Hoffman Journal of Services Marketing 24 (2), 128-141, 2010 | 54 | 2010 |
| Bridging the gap between affective well-being and organizational citizenship behavior: The role of work engagement and collectivist orientation J Xu, B Xie, B Chung International journal of environmental research and public health 16 (22), 4503, 2019 | 49 | 2019 |
