Follow
Veronica Liljander
Veronica Liljander
Verified email at hanken.fi
Title
Cited by
Cited by
Year
Comfort your online customer: quality, trust and loyalty on the internet
D Ribbink, ACR Van Riel, V Liljander, S Streukens
Managing Service Quality: An International Journal, 2004
14302004
Customer engagement in a Facebook brand community
J Gummerus, V Liljander, E Weman, M Pihlström
Management Research Review, 2012
12612012
Emotions in service satisfaction
V Liljander, T Strandvik
International Journal of service industry management 8 (2), 148-169, 1997
11471997
The nature of customer relationships in services
V Liljander, T Strandvik
Advances in services marketing and management 4 (141), 67, 1995
9961995
Exploring consumer evaluations of e‐services: a portal site
ACR Van Riel, V Liljander, P Jurriens
International journal of service industry management, 2001
9582001
Customer loyalty to content‐based Web sites: the case of an online health‐care service
J Gummerus, V Liljander, M Pura, A Van Riel
Journal of services Marketing 18 (3), 175-186, 2004
6432004
Technology readiness and the evaluation and adoption of self-service technologies
V Liljander, F Gillberg, J Gummerus, A Van Riel
Journal of Retailing and Consumer Services 13 (3), 177-191, 2006
6012006
Does relationship marketing improve customer relationship satisfaction and loyalty?
A Leverin, V Liljander
International journal of bank marketing 24 (4), 232-251, 2006
5532006
Estimating zones of tolerance in perceived service quality and perceived service value
V Liljander, T Strandvik
International Journal of Service Industry Management 4 (2), 0-0, 1993
4061993
Modelling consumer responses to an apparel store brand: Store image as a risk reducer
V Liljander, P Polsa, A Van Riel
Journal of retailing and Consumer Services 16 (4), 281-290, 2009
3822009
The impact of storytelling on the consumer brand experience: The case of a firm-originated story
A Lundqvist, V Liljander, J Gummerus, A Van Riel
Journal of brand management 20 (4), 283-297, 2013
3722013
Customer‐relationship levels–from spurious to true relationships
V Liljander, I Roos
Journal of services marketing, 2002
3282002
The relation between service quality, satisfaction and intentions
V Liljander, T Strandvik
Swedish School of Economics and Business Administration, 1992
2041992
The relation between service quality, satisfaction and intentions
V Liljander, T Strandvik
Swedish School of Economics and Business Administration, 1992
2041992
Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters
V Liljander, J Mattsson
Psychology & Marketing 19 (10), 837-860, 2002
1852002
Modeling Perceived Service Quality Using Different Comparison Stndards
V Liljander
The Journal of Consumer Satisfaction, Dissatisfaction and Complaining …, 1994
1401994
Young consumers’ responses to suspected covert and overt blog marketing
V Liljander, J Gummerus, M Söderlund
Internet Research, 2015
1342015
Boost Customer Loyalty with Online Support. The Case of Mobile Telecoms Providers.
V Liljander, J Lemmink, S Streukens
Inderscience, 2004
1232004
Private bloggers' motivations to produce content–a gratifications theory perspective
M Sepp, V Liljander, J Gummerus
Journal of Marketing Management 27 (13-14), 1479-1503, 2011
1212011
Different comparison standards as determinants of service quality
V Liljander, T Strandvik
The Journal of Consumer Satisfaction, Dissatisfaction and Complaining …, 1993
1181993
The system can't perform the operation now. Try again later.
Articles 1–20